Why are there charges for repeat set ups?
Though screens have already been made
to imprint the watches, every time a repeat order is placed the
screen must be set up again to perfectly match the previous print.
This is why the repeat set up is half the cost of the original on
silk-screen imprinting. In many cases, if an order repeats many
times and the screen loses its integrity, a new screen will be made
as well. In these cases, we do not charge the customer for the new
screen.
Can we combine men's and women's models to reach a quantity break?
Though
men's and women's watches look alike in style, they are actually
completely different models made of different parts—from the
buckles and bands to the case hands and internal components. For
this reason, 12 men's and 13 women's models cannot be combined for
the 25-piece price.
Why are there different screens and set ups for men's and women's models?
Since
men's and women's models feature different dial sizes and imprint
areas, they have there own set up charges as well. For example, for
a two-color imprint, there will be a $60.00 V set-up charge for the
first color (or $120 V for both men's and women's models) and a
$30.00 V set-up charge for each additional color (or $60.00 V for
both men's and women's models).
What parts of a Europa watch can be customized?
Unlike
most watch suppliers who limit customization to simple logos, at
Europa we offer a complete array of custom options—including
bands, hands, dial colors and finishes, hour markings, special
functions and packaging. And for special projects, we can even
design and manufacture a custom timepiece to your complete
specifications.
How long does the battery last?
We
only use high-quality, silver-oxide batteries with a normal
lifespan of 18-36 months in all our analog timepieces. If you are
ordering watches for a fulfillment program, we can also insert a
movement "stopper" that reduces the drain on the battery by
seventy-five percent.
What kind of time-keeping movement is used in a Europa watch?
We
use high-precision Citizen Miyota or Seiko movements in all of our
standard watches. With less than a one-percent return rate, this
means our watches are made to last. And to prove it, every Europa
timepiece comes with an unprecedented Lifetime Warranty.
What is a Virtual Sample™?
Because
a picture really is worth a thousand words, we at Europa created
Virtual Samples to give our customers an immediate visual
presentation of their custom orders. These high-resolution,
photographic-quality images — complete with company logos
— can be viewed online and printed out at any time, saving
our customers both time and money.
Do you accept credit cards for payment?
Yes,
we do. And if you pay your balance in full within five days net,
there are no additional charges. If you pay your invoice after five
days, there will be a three-percent service charge to cover all
related costs.